Lead with Training, Follow With Managed Services

Mar 18

Bigger Brains
Karl talks to Chip Reaves, from Bigger-Brains, about their Bigger MSP Program.

Chip says the program is a high quality video series featuring online training for business professionals covering Windows 8, QuickBooks, Microsoft Office, Gmail, sales & marketing, and more. The training series has several key elements.

1) The training is compelling – Chip says the videos were filmed with multiple cameras in studio with a focus on engagement. He says any clients that have compared the Bigger-Brains training next to comparable online training programs have found the difference to be night and day. Often online training is quite boring with a simple voiceover and screen shots. He claims their training is a cut above the rest.

2) The training is convenient for the end user –  The videos are structured so you can do the 10-minute training sessions on basically any device that can access the internet.

3) The training was built with resellers in mind – Chip says the program is IT Channel focused and adds to the offerings MSPs have overall for their clients. It is noted that MSPs could put together creative bundles/packages featuring the online training and managed service plans.

There is some mention that MSPs often neglect to consider the budgets SMBs designate annually for training, which goes beyond the IT budgets MSPs normally target. In fact, it is noted that this can be a good angle in targeting more business, with MSPs first earning new clients based on business professional training offerings and then moving into a managed services soft sell. Karl mentions that another angle to consider is that as the economy begins to recover, there are untapped government grants that pay for people to get training. MSPs could educate themselves about such grants and include that in pitches to potential clients.

Chip encourages anyone considering their training to check out their website at http://biggermsp.com. He also notes the further training Bigger-Brains is currently developing, to include a HIPAA training they hope to have up and running by the end of March 2014.

Bob Nitrio, Computer WallahAlso featured in this Odd Tuesdays episode is our returning Oddball Computer Wallah Bob Nitrio discussing Software Defined Networks (SDN).

 

 

 

Click below to hear March 18th’s show:

Odd Tuesdays

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The Trusted Advisor Is Dead, You Need To Be The Outsourced CIO

Feb 12

Dave Sobel, GFI Tuesday, Feb. 18, Karl talks with GFI’s Dave Sobel about the importance of MSPs to rethink their role to their clients. Dave Sobel is responsible for fostering the growth and success of GFI MAX Partners. He is regarded as a leading expert on cloud computing, mobility and virtualization, and is a featured speaker at industry events including the Microsoft Worldwide Partner Conference, CompTIA and SMB Nation and is often quoted in business and technology publications. Dave authored the book Virtualization: Defined, is a contributing writer for the corporate blog, and was a regular blog contributor to both Channel Insider and Channelnomics. In 2013, Dave was recognized for the fourth consecutive year as one of the top virtualization experts globally as a Microsoft MVP for Virtualization and was appointed Chair of the Mobility Community for CompTIA.

Bob Nitrio, Computer Wallah

In our Oddballs segment, we introduce Computer Wallah Bob Nitrio! Bob got his start with computers in the early 1980s because he recognized the potential for using technology as a way to provide business solutions. Ten years later he closed his construction company to create a business consulting firm that helps small business clients improve their operations through the strategic application of technology solutions.

One of the things that has driven Bob over the years is a quest to know what solutions are available, what they do and how they can be applied to his client base. As times have changed some solutions become obsolete but there is always something new to be discovered, tested and cataloged for the day that he needs to have a ready-to-go answer for a client problem.

Join us Tuesday, Feb 18 to hear Bob, Dave, Karl, and show Producer Monica Caraway as they share MSP tips & IT news of the day!

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Odd Tuesdays Launches in 2014

Jan 02

Join I.T. Author Karl Palachuk as he delves into what’s new in tech management & guides listeners on the best options for running their I.T. business. Podcast airs odd week Tuesdays and features a variety of Vendor & MSP consultant interviews and advice segments.

Karl’s first guests will include SMB Nation’s Harry Brelsford and Sam Saab, Founder of Results Software.

Podcast Producer Monica Caraway will also introduce in the new year our Oddballs segments with regular contributors “Computer Wallah” Bob Nitrio, Harbor Computer Services President Amy Babinchak, and ABC Solutions Owner Rayanne Buchianico covering various aspects of running an MSP business.

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