Avoid Overwhelm As An IT Business Owner

Aug 19

Richard Tubb
Richard Tubb joins the program ahead of his impending book release of The IT Business Survival Guide.

Richard joined Karl earlier in the year in Karl’s annual SMB Online Conference and the two have frequently collaborated over the last 8 years.

Karl and Richard talk about the book, which Richard stresses is not just another “guide to running an MSP business”. Richard says the book is an easy-to-read guide full or practical advise for MSPs that are struggling with the daily stresses of running an IT business.

The book is born out of Richard’s personal experience with running an IT business and blogging tips for MSPs for 15 years.

 

Manuel Palachuk
Manuel Palachuk, a brand new addition to the show’s Oddballs team, delivers his first Oddballs tips segment!

Manuel has over 25 years of business, management, and training experience in the computer and electronics industries. He is an expert in process management. A number of his whitepapers and webinars on the subject can be found here.

Today Manuel discusses the value of learning and understanding a technology before you need it.

 

 Click below to hear August 19th’s show:

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Cloud Managed WiFi – WFaaS

May 20

WiFi as a Service PowerCloud
Karl speaks with PowerCloud’s Bob Biddle and one of PowerCloud’s partners, MJ Shoer from Jenaly Technology Group, about WiFi as a Service (WFaaS). Bob describes in detail how cloud managed WiFi allows a small business to put together a series of access points that can be remotely managed by an MSP. He notes that PowerCloud addresses how to remotely manage BYOD and efficiently enables the creation of a network for all the smart phones and tablets coming into a business’ network.

MJ Shoer

MJ shares his experiences in using PowerCloud’s offering, which he has found to be a great solution due to its scalability. He says they have deployed the solution to manage very simple to complex networks. He says the solution allows them to use the same technology rather than different options depending on breadth of requirements.

PowerCloud has made available a whitepaper for listeners outlining the benefits of WFaaS, addressing mobility, the benefits of cloud managed WLANs, and how WFaaS is a great opportunity for MSPs/VARs in light of today’s explosive mobile device growth. Click here to access the whitepaper: WiFi as a Service: Market Persepective for VARs/MSPs Targeting SMBs.

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Amy Babinchak also joins us in today’s Oddballs to share perspectives on and best practice tips in delegating in your MSP business.

The Odd Tuesdays’ discount code for The Ultimate 2014 Conference Bundle is still on! Be sure to listen for the discount code! 

Click below to hear May 20th’s show:

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Automated Prospecting & Sales Tools for Your MSP Business

May 06

Gil Cargill

In today’s Odd Tuesdays episode, we are joined by Gil Cargill from the Cargill Consulting Group.

Gil has spent the past 39 years as a sales consultant following an incredibly successful sales career at IBM. He focuses on developing the sales process and implementing sales tracking systems for MSPs. Gil is also a feature speaker in Karl’s upcoming annual online conference, the Systematic Success 2014 conference being held June 24th-26th, where he will address in detail how to Maximize Your Sales with an Awesome Sales Process.

Today, Gil discusses tips on automated prospecting tools and how managed service professionals and VARs can make the best use of a sales person in their business.

Bob Nitrio, Computer Wallah

 

We are also joined by Computer Wallah Bob Nitrio in our Oddballs segment. Bob shares his experiences with researching & implementing a “paperless office” for his clients.

 

Today’s episode also features a special Odd Tuesdays’ discount code for The Ultimate 2014 Conference Bundle – the best offering in documentation resources that combines tickets to this year’s annual Online Conference!

Ultimate 2014 Conference Bundle

 

Click below to hear May 6th’s show:

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Lead with Training, Follow With Managed Services

Mar 18

Bigger Brains
Karl talks to Chip Reaves, from Bigger-Brains, about their Bigger MSP Program.

Chip says the program is a high quality video series featuring online training for business professionals covering Windows 8, QuickBooks, Microsoft Office, Gmail, sales & marketing, and more. The training series has several key elements.

1) The training is compelling – Chip says the videos were filmed with multiple cameras in studio with a focus on engagement. He says any clients that have compared the Bigger-Brains training next to comparable online training programs have found the difference to be night and day. Often online training is quite boring with a simple voiceover and screen shots. He claims their training is a cut above the rest.

2) The training is convenient for the end user –  The videos are structured so you can do the 10-minute training sessions on basically any device that can access the internet.

3) The training was built with resellers in mind – Chip says the program is IT Channel focused and adds to the offerings MSPs have overall for their clients. It is noted that MSPs could put together creative bundles/packages featuring the online training and managed service plans.

There is some mention that MSPs often neglect to consider the budgets SMBs designate annually for training, which goes beyond the IT budgets MSPs normally target. In fact, it is noted that this can be a good angle in targeting more business, with MSPs first earning new clients based on business professional training offerings and then moving into a managed services soft sell. Karl mentions that another angle to consider is that as the economy begins to recover, there are untapped government grants that pay for people to get training. MSPs could educate themselves about such grants and include that in pitches to potential clients.

Chip encourages anyone considering their training to check out their website at http://biggermsp.com. He also notes the further training Bigger-Brains is currently developing, to include a HIPAA training they hope to have up and running by the end of March 2014.

Bob Nitrio, Computer WallahAlso featured in this Odd Tuesdays episode is our returning Oddball Computer Wallah Bob Nitrio discussing Software Defined Networks (SDN).

 

 

 

Click below to hear March 18th’s show:

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Bigger Brains & Oddballs

Mar 14

Bigger Brains

 

 

 

 

 

 

 

Join us March 18th when Chip Reaves from Bigger-Brains talks to Karl about the Bigger MSP Program.

Bigger-Brains has put together a series of studio-quality, unique training programs. The courses are highly interactive – a cut about the typical “screenshot and lecture” training videos.

Bigger-Brains allows MSPs access to selling these trainings as part of their Managed Services packages. Videos cover training in MS Office, QuickBooks, Sales, Marketing, and more.

The episode will feature as well our Tech News & Oddballs segment – More tech & MSP highlights to keep you going!

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