How business-grade Sync is Changing The Security and Remote Access Landscape

Apr 15

efolder
More geek talk & tech news in today’s 7th episode of Odd Tuesdays!

 

Our special guest is Ted Hulsy, VP of Marketing at eFolder.  Ted talks to Karl about sync and security for MSPs and VARs. Ted also notes a number of eFolder offerings that can make business clients happy. Ted extends a free-trial offer as well for listeners.

 

Rayanne Buchianico

 

Also on today’s episode, Rayanne Buchianico, from ABC Solutions and one of our resident Oddballs, continues her QuickBooks tips segment with today’s tips surrounding the variety of preferences you can take advantage of in making QuickBooks much more user friendly with daily entries.

 

 

Click below to hear April 15th’s show:

Odd Tuesdays

 

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Lead with Training, Follow With Managed Services

Mar 18

Bigger Brains
Karl talks to Chip Reaves, from Bigger-Brains, about their Bigger MSP Program.

Chip says the program is a high quality video series featuring online training for business professionals covering Windows 8, QuickBooks, Microsoft Office, Gmail, sales & marketing, and more. The training series has several key elements.

1) The training is compelling – Chip says the videos were filmed with multiple cameras in studio with a focus on engagement. He says any clients that have compared the Bigger-Brains training next to comparable online training programs have found the difference to be night and day. Often online training is quite boring with a simple voiceover and screen shots. He claims their training is a cut above the rest.

2) The training is convenient for the end user –  The videos are structured so you can do the 10-minute training sessions on basically any device that can access the internet.

3) The training was built with resellers in mind – Chip says the program is IT Channel focused and adds to the offerings MSPs have overall for their clients. It is noted that MSPs could put together creative bundles/packages featuring the online training and managed service plans.

There is some mention that MSPs often neglect to consider the budgets SMBs designate annually for training, which goes beyond the IT budgets MSPs normally target. In fact, it is noted that this can be a good angle in targeting more business, with MSPs first earning new clients based on business professional training offerings and then moving into a managed services soft sell. Karl mentions that another angle to consider is that as the economy begins to recover, there are untapped government grants that pay for people to get training. MSPs could educate themselves about such grants and include that in pitches to potential clients.

Chip encourages anyone considering their training to check out their website at http://biggermsp.com. He also notes the further training Bigger-Brains is currently developing, to include a HIPAA training they hope to have up and running by the end of March 2014.

Bob Nitrio, Computer WallahAlso featured in this Odd Tuesdays episode is our returning Oddball Computer Wallah Bob Nitrio discussing Software Defined Networks (SDN).

 

 

 

Click below to hear March 18th’s show:

Odd Tuesdays

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Bigger Brains & Oddballs

Mar 14

Bigger Brains

 

 

 

 

 

 

 

Join us March 18th when Chip Reaves from Bigger-Brains talks to Karl about the Bigger MSP Program.

Bigger-Brains has put together a series of studio-quality, unique training programs. The courses are highly interactive – a cut about the typical “screenshot and lecture” training videos.

Bigger-Brains allows MSPs access to selling these trainings as part of their Managed Services packages. Videos cover training in MS Office, QuickBooks, Sales, Marketing, and more.

The episode will feature as well our Tech News & Oddballs segment – More tech & MSP highlights to keep you going!

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HIPAA and HaaS

Mar 04

April Sage, Online TechApril Sage, from Online Tech, joins us to discuss HIPAA compliance – a topic our Odd Tuesdays audience has been asking more and more about (Follow Karl’s HIPAA Pinterest Board).

April encourages MSPs to embrace the notion of HIPAA compliance because trying to work against or get around the regulations can cause a lot of headaches. She says it is a good idea to become familiar with the Business Associates Agreement – a contract that outlines the accountabilities in the chain of trust and what the flow of responsibilities are. She notes that the Department of Human Services has a good example of what that agreement should look like (See link here).

Rayanne Buchianico joins us in her debut Oddballs segment. She discusses how to record Hardware as a Service (HaaS) in QuickBooks. She outlines four key points:

1) What to record right after you buy the equipment

2) How to set up the rental income accounts

3) How to track associated costs

4)  How to retire the item at the end of the lease term

Click below to hear March 4th’s show:

Odd Tuesdays

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