Brain Bites

Sep 16

Chip Reaves

In today’s episode, Karl is joined by Chip Reaves, from Bigger Brains MSP.

Chip joined Karl and the Small Biz Thoughts crew in 2013 in our annual SMB Online conference in which he spoke about how an MSP can train or educate their clients in such a way that will help lead to future sales. We had a lot of positive feedback on that presentation.

Chip is currently running a Kickstarter campaign to raise funding and awareness for a series of courses Bigger Brains is currently developing. The Brain Bites mini-courses are basic productivity courses MSPs can resell to their clients that cover productivity skills in Time Management, Organizing Files, and Managing Email.

Chip explains that the intention is to use crowdfunding monies raised to purchase additional equipment and hire illustrators and graphic artists to complete and enhance the courses. Chip also shares some of the ins and outs he has discovered in trying to work with the crowdfunding platform


Rayanne Buchianico



One of resident Oddballs, Rayanne Buchianico, also joins the program in our Oddballs segment to share sales tax tips for MSPs.







We also cover the latest in upcoming Tech events and Tech News!

Click below to hear September 16th’s show:

Odd Tuesdays


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SMB BooksFeel free to use the Odd Tuesdays show coupon for this or other book bundles on the
SMB Books storefront – Coupon code given in the episode!!


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Systematic Success Breakdown

Jul 15

Online Conference


We at Small Biz Thoughts recently held our 3rd annual Online Conference and today’s Odd Tuesdays episode features snippets from some of the best keynotes this year.

The Systematic Success 2014 Conference featured 12 of the best business and technology speakers from North America and the UK in our ongoing pursuit to bring the best practices and tips for MSPs to your “online door”.


Rayanne Buchianico

We also welcome back Rayanne Buchianico in our Oddballs segment.

Rayanne offers tips on the Desktop Premier version of QuickBooks vs. the Online Essentials version.


Also announced in this episode is that Karl’s latest book is out!


Project Management

The Project Management in Small Business book, co-authored with Dana J Goulston, features project planning & management processes that are quick to learn and easy to teach to your assistants, fellow techs, and sub-contractors.

The book highlights the processes for dealing with spinoff work and is a true How-To on managing scope creep!



 Click below to hear July 15th’s show:

Odd Tuesdays

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The Profit Value of Working in Real Time

Jun 03

Manuel PalachukListen in to today’s episode where Karl speaks to MSP Coach Manuel Palachuk.  Manuel talks about the importance of everyone from management to admin working in real time in your managed service business. He encourages listeners to remain firm with staff in both training them in and holding them accountable to operating every day under such a system.

Manuel has just completed a 5-week course covering the specifics of how to implement working in real time. The Critical Habit for Success: Working in Real Time is a course offered in our MSP academic program over at

The course has concluded, however, all course materials, handouts, and class recordings are accessible via –

Rayanne Buchianico

Rayanne Buchianico joins us again in our Oddballs segment.

Rayanne offers more QuickBooks tips specific for managed service providers. Today she covers when and how to utilize account numbers.

Listeners are also reminded that they still qualify for the Odd Tuesdays’ discount code for The Ultimate 2014 Conference Bundle! Be sure to listen for the discount code!


Another highlight in today’s show is our first-ever Odd Tuesdays draw!

Odd Tuesdays listeners are being offered a Chance to Win a Free membership to Third Tier’s SMBKitchen’s ASP project. The ASP project includes a series of webinars and MSP educational tutorials from three Microsoft MVPs : Amy Babinchak, Susan Bradley, and Phil Elder. As Amy says of the project, “We’re all about providing practical information that we are actively implementing today in our businesses.”

Listen to the show below for details on how to enter the draw!!

Managed Services

Click below to hear June 3rd’s show:

Odd Tuesdays

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How business-grade Sync is Changing The Security and Remote Access Landscape

Apr 15

More geek talk & tech news in today’s 7th episode of Odd Tuesdays!


Our special guest is Ted Hulsy, VP of Marketing at eFolder.  Ted talks to Karl about sync and security for MSPs and VARs. Ted also notes a number of eFolder offerings that can make business clients happy. Ted extends a free-trial offer as well for listeners.


Rayanne Buchianico


Also on today’s episode, Rayanne Buchianico, from ABC Solutions and one of our resident Oddballs, continues her QuickBooks tips segment with today’s tips surrounding the variety of preferences you can take advantage of in making QuickBooks much more user friendly with daily entries.



Click below to hear April 15th’s show:

Odd Tuesdays


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HIPAA and HaaS

Mar 04

April Sage, Online TechApril Sage, from Online Tech, joins us to discuss HIPAA compliance – a topic our Odd Tuesdays audience has been asking more and more about (Follow Karl’s HIPAA Pinterest Board).

April encourages MSPs to embrace the notion of HIPAA compliance because trying to work against or get around the regulations can cause a lot of headaches. She says it is a good idea to become familiar with the Business Associates Agreement – a contract that outlines the accountabilities in the chain of trust and what the flow of responsibilities are. She notes that the Department of Human Services has a good example of what that agreement should look like (See link here).

Rayanne Buchianico joins us in her debut Oddballs segment. She discusses how to record Hardware as a Service (HaaS) in QuickBooks. She outlines four key points:

1) What to record right after you buy the equipment

2) How to set up the rental income accounts

3) How to track associated costs

4)  How to retire the item at the end of the lease term

Click below to hear March 4th’s show:

Odd Tuesdays

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